Frequently Asked Questions

Question What does CRM stand for?
Answer Customer Relationship Management. It's all about improving your customer relations by working smarter not harder.

Question What does your-CRM.com do?
Answer your-CRM provides you with a way of centralizing all of your customer information, quotes, invoices, projects and call logs. It organizes everything into an easy to use, fully searchable web-based application.

Question Do I need to install anything?
Answer No. your-CRM is fully web-based. All you need is an internet connection. You can access your account from any pc in the world that is connected to the internet. You just need a modern web-browser (IE 6 +, Firefox 1.5 +, Opera 9 +) running at a minimum of 1024 x 768 resolution with javascript and session cookies enabled.

Question How many users can I have for my company?
Answer Upto unlimited depending on what package you go for (see below for comparison).

Question How much does it cost?
Answer It currently costs £9.99 for a single user, £19.99 for up to 10 users, £29.99 for up to 20 users and £49.99 for unlimited users per month (prices subject to VAT if applicable). All you need is a Paypal account to be able to subscribe (which is free).

Question What is the difference between the different packages?
Answer Click here to view a comparison.

Question Why use your service when I can do my invoicing myself?
Answer your-CRM keeps everything to do with the running of your business in one place. No more searching for invoices that have been misplaced. No more pulling your hair out because you can't find someone's telephone number. This then gives you more time and energy to concentrate on taking your business forward.

Question Is my data secure?
Answer Yes, your-CRM.com is hosted in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. The server is backed up daily and passwords are encrypted before storing in the database.

Question What happens to my data if I want to cancel sometime?
Answer Simply cancel your subscription and let us know. We will provide you with a file containing all of your data.

Question Why do you use Paypal as your payment processor?
Answer Paypal is one of the leaders in website and subscription services. We have to balance costs with usability and found that Paypal was the best choice for our business model.